Your trust matters to us. This policy explains how we look after your personal information.
1. Scope. This Privacy Policy describes how personal information is collected, used, disclosed and protected in connection with diviaretreats.com (the "Site"), which is operated by Divia Creations LLC, 1712 Pioneer Ave, Suite 2366, Cheyenne, WY 82001, USA ("Divia", "we", "us" or "our"), and in connection with enquiries and Bookings made through the Site. By using the Site or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Personal information relating to a Booking is also received and processed by the program company identified in the Retreat Participation Terms, on whose behalf Divia handles Bookings and payments, in accordance with this Privacy Policy.
2. Information collected. We collect only the information reasonably necessary for the purposes set out below, namely: (a) information you provide through our forms or by email, such as your name, email address, telephone number, country, city, the program or service of interest, preferred dates, number of guests, organization and role where applicable, and the content of your message; (b) information relating to your Booking and payments, such as the program, dates, room category, amounts paid, payment method and the record of your acceptance of our terms (date, time, IP address and version); card payments are processed directly by Stripe, and we do not receive or store full card numbers; (c) information you provide before arrival in the Pre-Arrival Guest Form, which may include information about your health, processed with your explicit consent solely to assess your participation and for safety purposes; and (d) technical information automatically collected when you use the Site, such as browser type, device, time zone, referring page and pages visited, which does not by itself identify you. Our enquiry forms do not ask for health information.
3. Use of information. We use personal information to respond to your enquiries; to process, confirm and administer Bookings and payments; to prepare and deliver programs; to communicate with you about your Booking; to comply with legal, tax and accounting obligations; to keep the Site secure and improve it; and, where you have given your consent, to send you news and offers. Depending on the applicable law, the legal basis for such use is the performance of a contract or steps taken at your request before entering into a contract, compliance with legal obligations, our legitimate interests in operating and improving our business, or your consent, which you may withdraw at any time.
4. Email communications. We send marketing emails only with your consent and in compliance with the CAN-SPAM Act. Every such email contains an unsubscribe link, and you may opt out at any time by using it or by writing to .
5. Disclosure. We do not sell, rent or trade your personal information. We disclose personal information only (a) to the program company and to the practitioners and venues of your program, to the extent necessary to deliver it; (b) to service providers who host the Site, store data, send emails or process payments on our behalf, under obligations of confidentiality; (c) where required by law, court order or governmental request, or where we believe in good faith that disclosure is necessary to protect our rights, the safety of any person or to investigate fraud; and (d) in connection with any merger, sale or transfer of all or part of our business, in which case the recipient shall be bound by this Privacy Policy.
6. International transfers. Personal information may be stored and processed in the United States, the Republic of Panama and other countries in which our service providers operate, which may have data protection laws different from those of your country. By providing personal information, you acknowledge such transfers, which we carry out with appropriate safeguards where required by law.
7. Retention. We retain personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, tax, accounting and reporting requirements, after which it is deleted or anonymized.
8. Security. We maintain reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse or alteration, including restricted access and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your rights. Subject to applicable law, including the data protection laws of the Republic of Panama, the European Union and United Kingdom General Data Protection Regulation and US state privacy laws, you may request access to, correction, deletion or portability of your personal information, object to or restrict its processing, and withdraw your consent at any time, by writing to . You may also lodge a complaint with the competent data protection authority.
10. Do Not Track. The Site does not track visitors across third-party websites and does not respond differently to Do Not Track browser signals.
11. Adults only. The Site and the retreat programs presented on it are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age, and we delete any such information of which we become aware.
12. Changes. We may amend this Privacy Policy at any time. The amended version takes effect upon publication on the Site, as indicated by the date above. Where changes are material, we will provide notice on the Site.
13. Contact. Divia Creations LLC ·